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Store Policies

PRIVACY POLICY

This Privacy Policy explains how Sapari (“we,” “us,” “our”) collects, uses, and protects your personal information when you visit sapari.com or interact with our services. By using our website, you agree to the terms below.

1. Information We Collect

Information You Provide

We collect information voluntarily provided by customers, including:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely by payment providers)

  • Order and subscription details

  • Customer support communications

We do not sell or rent your personal information.

Automatically Collected Information

When you visit our site, we may collect:

  • IP address

  • Browser and device type

  • Pages visited

  • Cookies and tracking activity

This helps us improve our website and shopping experience.

2. How We Use Your Information

We use collected data to:

  • Process and ship orders

  • Communicate with you

  • Provide customer service

  • Improve our website, products, and marketing

  • Send promotional updates (if you opt in)

  • Prevent fraud and secure our platform

We only share data with trusted third parties necessary to fulfill your order (shipping carriers, payment processors).

3. Your Rights & Control

You may request the following at any time by contacting hello@sapari.com:

  • Access the personal data we have

  • Update or correct your information

  • Request deletion of your data

  • Opt out of marketing

  • Ask questions or raise concerns

4. Security

We use industry-standard measures to protect your data. Sensitive information is encrypted through HTTPS, and only essential employees have access to stored personal data.

5. Cookies

Sapari uses cookies to enable site functionality, save login information, improve user experience, and track analytics. You may disable cookies through your browser settings.

6. Third-Party Links

External sites linked from our website have their own privacy policies. We encourage reviewing those policies before submitting information.

7. Policy Updates

We may update this Privacy Policy occasionally. All changes will be posted on this page. Continued use of our website indicates acceptance.

For concerns, contact hello@sapari.com.

RETURN POLICY

We offer a 7-day return window from the date your order is delivered.

Eligibility for Returns

To qualify for a return:

  • The item must be unopened, unused, and in original packaging

  • The condition must match what you received

  • Proof of purchase is required

We cannot accept returns for:

  • Opened, tried, or used products

  • Taste or texture preferences

  • Misreading product details

  • General dislike of the product

These are not considered product defects.

Return Shipping

Customers are responsible for all return shipping costs. Sapari does not provide prepaid return labels or reimburse return shipping fees.

How to Request a Return

Email hello@sapari.com within 7 days of delivery.

Return address:

675 North 2800 West, Suite 103

Lindon, Utah 84042

Unauthorized returns will not be accepted.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us immediately with photos so we can evaluate and resolve the issue.

REFUND POLICY

Once we receive and inspect your return, we will notify you of approval or denial.

If approved:

  • Refunds are issued to your original payment method

  • Processing takes up to 10 business days

  • Your bank may take additional time to post the refund

If 15 business days pass after your refund approval and you still do not see the refund, contact hello@sapari.com.

SUBSCRIPTION MANAGEMENT POLICY

Customers are responsible for managing their own subscription settings through their Sapari account.

Customer Responsibilities

Customers must update the following themselves:

  • Canceling subscriptions

  • Skipping shipments

  • Changing delivery schedule

  • Updating payment method

  • Updating shipping address

  • Managing next charge date

Due to volume and account security, we do not manually change subscription settings for customers.

Email Requests

If customers email us asking for changes:

  • We will provide instructions

  • Customers must complete the updates themselves

  • We are not responsible for renewals that occur before the customer follows the steps

Renewal Policy

We send reminder emails before each renewal.

If a customer does not cancel or update their subscription before the renewal date:

  • The renewal cannot be reversed

  • The customer may still return the product if unopened (customer pays shipping)

By subscribing, customers agree to these terms.

PURCHASE OPTIONS & CANCELLATION POLICY

Sapari offers One-Time Purchases and Subscriptions.

One-Time Purchases

Once an order is placed, we cannot guarantee cancellations due to fast processing times.

If the order has begun processing or has shipped, it cannot be canceled.

Subscription Purchases

Customers must cancel or modify subscriptions before the renewal date through their Sapari account.

Email requests do not count as cancellation.

Once a subscription order begins processing, it cannot be canceled.

SHIPPING POLICY

Fulfillment Time

Please allow 2–3 business days for our fulfillment team to process your order.

Delivery Time

U.S. orders typically arrive within 3–5 business days after shipping, depending on location.

Free Shipping

Free shipping is available for U.S. orders of $50 or more.

Tracking Information

You will receive a tracking number via email once your order ships.

If you do not receive it:

  • Check spam or junk folders

  • Confirm the email address used at checkout

  • Contact hello@sapari.com if still missing

Lost or Stolen Packages

Sapari is not responsible for lost or stolen packages marked as delivered by the carrier.

Customers must contact the shipping carrier directly.

Shipping Methods

Orders ship via USPS, UPS, or FedEx depending on availability and location.

TERMS OF SERVICE

By using sapari.com, you agree to the following:

  • You will use the site lawfully and will not attempt unauthorized access

  • You will not copy or distribute Sapari content without permission

  • All purchases are subject to our Return Policy, Shipping Policy, Subscription Policy, and Cancellation Policy

  • Product information may change without notice

  • We reserve the right to refuse service or cancel orders at our discretion

  • Policies may be updated at any time, and continued use of the website signifies acceptance

For questions, contact hello@sapari.com.